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F5 Networks Troubleshooting BIG-IP

Course Length:

2 days

Class Schedule

Call for Class Schedule

This course gives networking professionals hands-on knowledge of how to troubleshoot a BIG-IP system using a number of troubleshooting techniques as well as troubleshooting and system tools. This course includes lectures, labs, and discussions.

Prerequisites

Administering BIG-IP, OSI model, TCP/IP addressing and routing, WAN, LAN environments, and server redundancy concepts; or having achieved TMOS Administration Certification

Audience:

This course assumes that you have successfully completed the Administering BIG-IP course, or equivalent, and have hands-on experience working in a production BIG-IP environment for several months. You should have a solid understanding of the environment in which the BIG-IP is deployed. This course is meant for BIG-IP administrators, network engineers, applications engineers, etc., who will be responsible for troubleshooting problems associated with their BIG-IP system.

Course Outline

Lesson 1: Setting Up the BIG-IP System

Introducing the BIG-IP System
Initially Setting Up the BIG-IP System
Archiving the BIG-IP System Configuration

Lesson 2: Reviewing Local Traffic Configuration

Reviewing Nodes, Pools, and Virtual Servers
Reviewing Address Translation
Reviewing Routing Assumptions
Reviewing Application Health Monitoring
Reviewing Traffic Behavior Modification with Profiles
Reviewing the TMOS Shell (TMSH)
Reviewing Managing BIG-IP Configuration Data
Reviewing High Availability (HA)

Lesson 3: Troubleshooting Methodology

Step-By-Step Process
Step 1: State the Problem
Step 2: Specify the Problem
Step 3: Map the System
Step 4: Develop Possible Causes
Step 5: Test Theories
Step 6: Iterate Until Root Cause Identified
Documenting a Problem
Putting Troubleshooting Steps to Use

Lesson 4: Working with F5 Support

Leveraging F5 Support Resources
AskF5.com
DevCentral
iHealth
Leveraging F5 Labs
Working with F5 Technical Support
Running End User Diagnostics (EUD) - Hardware Only
New Platform Diagnostic Tools
Always-On Management (AOM) Subsystem
Requesting Return Materials Authorization
F5's Software Version Policy
Managing the BIG-IP License for Upgrades
Managing BIG-IP Disk Space
Upgrading BIG-IP Software

Lesson 5: Troubleshooting ? Bottom to Top

Introducing Differences between BIG-IP and LINUX Tools
Troubleshooting with Layer 1/Layer 2 Tools
Troubleshooting with Layer 2/Layer 3 Tools
Troubleshooting with Layer 3 Tools
Troubleshooting with LINUX Tools
Troubleshooting Memory and CPU
Troubleshooting with watch
Troubleshooting with Additional tmsh commands

Lesson 6: Troubleshooting Tools

tcpdump
Wireshark
ssldump
Fiddler
diff
KDiff3
cURL

Lesson 7: Using System Logs

Configuring Logging
Log Files
Understanding BIG-IP Daemons Functions
Triggering an iRule
Deploying and Testing iRules
Application Visibility and Reporting

Lesson 8: Troubleshooting Lab Projects

Network Configurations for Project

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