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CompTIA A+ & Network+

Course Length: 10 days
Certifications: A+
Network+
Number of Exams: 3

Class Schedule
06/15/19 - 06/24/19

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07/06/19 - 07/15/19

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08/17/19 - 08/26/19

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09/28/19 - 10/07/19

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11/02/19 - 11/11/19

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12/02/19 - 12/13/19

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  • Hands-on instruction by a certified instructor
  • Includes all course materials
  • On-site Testing
  • Lunch & Snacks provided each day
  • CompTIA A+ 220-901 covers the fundamentals of computer technology, installation and configuration of PCs, laptops and related hardware, and basic networking.

    CompTIA A+ 220-902 covers the skills required to install and configure PC operating systems, as well as configuring common features (e.g. network connectivity and email) for mobile operating systems Android and Apple iOS.

    The CompTIA Network+ (Exam N10-007) certification ensures that the successful candidate has the important knowledge and skills necessary to manage, maintain, troubleshoot, install, operate and configure basic network infrastructure, describe networking technologies, basic design principles, and adhere to wiring standards and use testing tools.


    A+ Certification

    IT success stories start with CompTIA A+ certification. It validates understanding of the most common hardware and software technologies in business and certifies the skills necessary to support complex IT infrastructures. CompTIA A+ is a powerful credential that helps IT professionals worldwide ignite their IT career.

    CompTIA A+ 220-901 covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues.

    CompTIA A+ 220-902 covers installing and configuring operating systems including Windows, iOS, Android, Apple OS X and Linux. It also addresses security, the fundamentals of cloud computing and operational procedures.

    Overview

    Held by over 1? million IT professionals worldwide, CompTIA A+ is the most essential IT certification for establishing an IT career. If you're new to the IT industry, this will help you put your best foot forward. And if you're already an IT professional, the CompTIA A+ certification validates your skills and can boost your career.

    A+ is comprehensive and vendor-neutral

    A+ certified professionals have mastered the technologies found in today's extensive and varied IT environments, from mobile to traditional devices and operating systems. They can confidently handle the most challenging technology problems more efficiently.

    A+ validates foundational skills

    A+ establishes best practices in troubleshooting, networking and security across a variety of devices to set the stage for IT careers. The certification also matches professional tech skills with communication skills.

    A+ is trusted by employers

    As businesses and governments worldwide continue to adopt mobile and cloud technology, they trust A+ certified professionals to keep their devices running and organizations working smoothly.

    A+ is globally recognized and accredited

    A+ carries ISO/ANSI accreditation status. You can trust that the rigorous development process of the A+ certification objectives and exams follows international standards of quality assurance.

    A+ is industry supported

    A+ is developed and maintained by leading IT experts. Content for the exams stems from a combination of industry-wide survey feedback and contributions from our team of subject matter experts.

    Jobs that use CompTIA A+

    • Technical support specialist
    • Field service technician
    • IT support technician
    • IT support administrator
    • IT support specialist

    CompTIA A+ 220-901

    CompTIA A+ 220-901 covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues.

    Course Outline

    1.0 Hardware
    • Given a scenario, configure settings and use BIOS/UEFI tools on a PC.
    • Explain the importance of motherboard components, their purpose and properties.
    • Compare and contrast various RAM types and their features.
    • Install and configure PC expansion cards.
    • Install and configure storage devices and use appropriate media.
    • Install various types of CPUs and apply the appropriate cooling methods.
    • Compare and contrast various PC connection interfaces, their characteristics and purpose.
    • Install a power supply based on given specifications.
    • Given a scenario, select the appropriate components for a custom PC configuration to meet customer specifications or needs.
    • Compare and contrast types of display devices and their features.
    • Identify common PC connector types and associated cables.
    • Install and configure common peripheral devices.
    • Install SOHO multifunction device/printers and configure appropriate settings.
    • Compare and contrast differences between the various print technologies and the associated imaging process.
    • Given a scenario, perform appropriate printer maintenance.
    2.0 Networking
    • Identify the various types of network cables and connectors.
    • Compare and contrast the characteristics of connectors and cabling.
    • Explain the properties and characteristics of TCP/IP.
    • Explain common TCP and UDP ports, protocols and their purpose.
    • Compare and contrast various WiFi networking standards and encryption types.
    • Given a scenario, install and configure SOHO wireless/ wired router and apply appropriate settings.
    • Compare and contrast Internet connection types, network types and their features.
    • Compare and contrast network architecture devices, their functions and features.
    • Given a scenario, use appropriate networking tools.
    3.0 Mobile Devices
    • Install and configure laptop hardware and components.
    • Explain the function of components within the display of a laptop.
    • Given a scenario, use appropriate laptop features.
    • Explain the characteristics of various types of other mobile devices.
    • Compare and contrast accessories and ports of other mobile devices.
    4.0 Hardware and Network Troubleshooting
    • Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools.
    • Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools.
    • Given a scenario, troubleshoot common video, projector and display issues.
    • Given a scenario, troubleshoot wired and wireless networks with appropriate tools.
    • Given a scenario, troubleshoot and repair common mobile device issues while adhering to the appropriate procedures.
    • Given a scenario, troubleshoot printers with appropriate tools.

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    CompTIA A+ 220-902

    CompTIA A+ 220-902 covers installing and configuring operating systems including Windows, iOS, Android, Apple OS X and Linux. It also addresses security, the fundamentals of cloud computing and operational procedures.

    Course Outline

    1.0 Windows Operating Systems
    • Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1).
    • Given a scenario, install Windows PC operating systems using appropriate methods.
    • Given a scenario, apply appropriate Microsoft command line tools.
    • Given a scenario, use appropriate Microsoft operating system features and tools.
    • Given a scenario, use Windows Control Panel utilities.
    • Given a scenario, install and configure Windows networking on a client/desktop.
    • Perform common preventive maintenance procedures using the appropriate Windows OS tools.
    2.0 Other Operating Systems and Technologies
    • Identify common features and functionality of the Mac OS and Linux operating systems.
    • Given a scenario, set up and use client-side virtualization.
    • Identify basic cloud concepts.
    • Summarize the properties and purpose of services provided by networked hosts.
    • Identify basic features of mobile operating systems.
    • Install and configure basic mobile device network connectivity and email.
    • Summarize methods and data related to mobile device synchronization.
    3.0 Security
    • Identify common security threats and vulnerabilities.
    • Compare and contrast common prevention methods.
    • Compare and contrast differences of basic Windows OS security settings.
    • Given a scenario, deploy and enforce security best practices to secure a workstation.
    • Compare and contrast various methods for securing mobile devices.
    • Given a scenario, use appropriate data destruction and disposal methods.
    • Given a scenario, secure SOHO wireless and wired networks.
    4.0 Software Troubleshooting
    • Given a scenario, troubleshoot PC operating system problems with appropriate tools.
    • Given a scenario, troubleshoot common PC security issues with appropriate tools and best practices.
    • Given a scenario, troubleshoot common mobile OS and application issues with appropriate tools.
    • Given a scenario, troubleshoot common mobile OS and application security issues with appropriate tools.
    5.0 Operational Procedures
    • Given a scenario, use appropriate safety procedures.
    • Given a scenario with potential environmental impacts, apply the appropriate controls.
    • Summarize the process of addressing prohibited content/activity, and explain privacy, licensing and policy concepts.
    • Demonstrate proper communication techniques and professionalism.
    • Given a scenario, explain the troubleshooting theory.

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    Network+ certification

    The CompTIA Network+ certification (Exam N10-007) is an internationally recognized validation of the technical knowledge required of foundation-level IT network practitioners.

    This exam will certify the successful candidate has the knowledge and skills required to troubleshoot, configure, and manage common network devices; establish basic network connectivity; understand and maintain network documentation; identify network limitations and weaknesses; and implement network security, standards, and protocols. The candidate will have a basic understanding of enterprise technologies, including cloud and virtualization technologies.

    CompTIA Network+ is accredited by ANSI to show compliance with the ISO 17024 Standard and, as such, undergoes regular reviews and updates to the exam objectives.

    Prerequisites

    It is recommended for CompTIA Network+ candidates to have the following:

    • CompTIA A+ certification or equivalent knowledge, though CompTIA A+ certification is not required.
    • Have at least 9 to 12 months of work experience in IT networking.

    Course Outline

    1.0 Networking Concepts
    Explain the purposes and uses of ports and protocols.
    • Protocols and ports
    • Protocol types
    • Connection-oriented vs. connectionless
    Explain devices, applications, protocols and services at their appropriate OSI layers.
    • Layer 1 - Physical
    • Layer 2 - Data link
    • Layer 3 - Network
    • Layer 4 - Transport
    • Layer 5 - Session
    • Layer 6 - Presentation
    • Layer 7 - Application
    Explain the concepts and characteristics of routing and switching.
    • Properties of network traffic
    • Segmentation and interface properties
    • Routing
    • IPv6 concepts
    • Performance concepts
    • NAT/PAT
    • Port forwarding
    • Access control list
    • Distributed switching
    • Packet-switched vs. circuit-switched network
    • Software-defined networking
    Given a scenario, configure the appropriate IP addressing components.
    • Private vs. public
    • Loopback and reserved
    • Default gateway
    • Virtual IP
    • Subnet mask
    • Subnetting
    • Address assignments
    Compare and contrast the characteristics of network topologies, types and technologies.
    • Wired topologies
    • Wireless topologies
    • Types
    • Technologies that facilitate the Internet of Things (IoT)
    Given a scenario, implement the appropriate wireless technologies and configurations.
    • 802.11 standards
    • Cellular
    • Frequencies
    • Speed and distance requirements
    • Channel bandwidth
    • Channel bonding
    • MIMO/MU-MIMO
    • Unidirectional/omnidirectional
    • Site surveys
    Summarize cloud concepts and their purposes.
    • Types of services
    • Cloud delivery models
    • Connectivity methods
    • Security implications/considerations
    • Relationship between local and cloud resources
    Explain the functions of network services.
    • DNS service
    • DHCP service
    • NTP
    • IPAM
    2.0 Infrastructure
    Given a scenario, deploy the appropriate cabling solution.
    • Media types
    • Plenum vs. PVC
    • Connector types
    • Transceivers
    • Termination points
    • Copper cable standards
    • Copper termination standards
    • Ethernet deployment standards
    Given a scenario, determine the appropriate placement of networking devices on a network and install/configure them.
    • Firewall
    • Router
    • Switch
    • Hub
    • Bridge
    • Modems
    • Wireless access point
    • Media converter
    • Wireless range extender
    • VoIP endpoint
    Explain the purposes and use cases for advanced networking devices.
    • Multilayer switch
    • Wireless controller
    • Load balancer
    • IDS/IPS
    • Proxy server
    • VPN concentrator
    • AAA/RADIUS server
    • UTM appliance
    • NGFW/Layer 7 firewall
    • VoIP PBX
    • VoIP gateway
    • Content filter
    Explain the purposes of virtualization and network storage technologies.
    • Virtual networking components
    • Network storage types
    • Connection type
    • Jumbo frame
    Compare and contrast WAN technologies.
    • Service type
    • Transmission mediums
    • Characteristics of service
    • Termination
    3.0 Network Operations
    Given a scenario, use appropriate documentation and diagrams to manage the network.
    • Diagram symbols
    • Standard operating procedures / work instructions
    • Logical vs. physical diagrams
    • Rack diagrams
    • Change management documentation
    • Wiring and port locations
    • IDF/MDF documentation
    • Labeling
    • Network configuration and performance baselines
    • Inventory management
    Compare and contrast business continuity and disaster recovery concepts.
    • Availability concepts
    • Recovery
    • MTTR
    • MTBF
    • SLA requirements
    Explain common scanning, monitoring and patching processes and summarize their expected outputs.
    • Processes
    • Event management
    • SNMP monitors
    • Metrics
    Given a scenario, use remote access methods.
    • VPN
    • RDP
    • SSH
    • VNC
    • Telnet
    • HTTPS/management URL
    • Remote file access
    • Out-of-band management
    Identify policies and best practices.
    • Privileged user agreement
    • Password policy
    • On-boarding/off-boarding procedures
    • Licensing restrictions
    • International export controls
    • Data loss prevention
    • Remote access policies
    • Incident response policies
    • BYOD
    • AUP
    • NDA
    • System life cycle
    • Safety procedures and policies
    4.0 Network Security
    Summarize the purposes of physical security devices.
    • Detection
    • Prevention
    Explain authentication and access controls.
    • Authorization, authentication and accounting
    • Multifactor authentication
    • Access control
    Given a scenario, secure a basic wireless network.
    • WPA
    • WPA2
    • TKIP-RC4
    • CCMP-AES
    • Authentication and authorization
    • Geofencing
    Summarize common networking attacks.
    • DoS
    • Social engineering
    • Insider threat
    • Logic bomb
    • Rogue access point
    • Evil twin
    • War-driving
    • Phishing
    • Ransomware
    • DNS poisoning
    • ARP poisoning
    • Spoofing
    • Deauthentication
    • Brute force
    • VLAN hopping
    • Man-in-the-middle
    • Exploits vs. vulnerabilities
    Given a scenario, implement network device hardening.
    • Changing default credentials
    • Avoiding common passwords
    • Upgrading firmware
    • Patching and updates
    • File hashing
    • Disabling unnecessary services
    • Using secure protocols
    • Generating new keys
    • Disabling unused ports
    Explain common mitigation techniques and their purposes.
    • Signature management
    • Device hardening
    • Change native VLAN
    • Switch port protection
    • Network segmentation
    • Privileged user account
    • File integrity monitoring
    • Role separation
    • Restricting access via ACLs
    • Honeypot/honeynet
    • Penetration testing
    5.0 Network Troubleshooting and Tools
    Explain the network troubleshooting methodology.
    • Identify the problem
    • Establish a theory of probable cause
    • Test the theory to determine the cause
    • Establish a plan of action to resolve the problem and identify potential effects
    • Implement the solution or escalate as necessary
    • Verify full system functionality and, if applicable, implement preventive measures
    • Document findings, actions, and outcomes
    Given a scenario, use the appropriate tool.
    • Hardware tools
    • Software tools
    Given a scenario, troubleshoot common wired connectivity and performance issues.
    • Attenuation
    • Latency
    • Jitter
    • Crosstalk
    • EMI
    • Open/short
    • Incorrect pin-out
    • Incorrect cable type
    • Bad port
    • Transceiver mismatch
    • TX/RX reverse
    • Duplex/speed mismatch
    • Damaged cables
    • Bent pins
    • Bottlenecks
    • VLAN mismatch
    • Network connection LED status indicators
    Given a scenario, troubleshoot common wireless connectivity and performance issues.
    • Reflection
    • Refraction
    • Absorption
    • Latency
    • Jitter
    • Attenuation
    • Incorrect antenna type
    • Interference
    • Incorrect antenna placement
    • Channel overlap
    • Overcapacity
    • Distance limitations
    • Frequency mismatch
    • Wrong SSID
    • Wrong passphrase
    • Security type mismatch
    • Power levels
    • Signal-to-noise ratio
    Given a scenario, troubleshoot common network service issues.
    • Names not resolving
    • Incorrect gateway
    • Incorrect netmask
    • Duplicate IP addresses
    • Duplicate MAC addresses
    • Expired IP address
    • Rogue DHCP server
    • Untrusted SSL certificate
    • Incorrect time
    • Exhausted DHCP scope
    • Blocked TCP/UDP ports
    • Incorrect host-based firewall settings
    • Incorrect ACL settings
    • Unresponsive service
    • Hardware failure

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